Privacy Policy

Last updated: December 2023

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number)
• Project details and requirements
• Payment information
• Communication preferences
• Website usage data

1.2 How We Collect Information

We collect information through:

• Contact forms on our website
• Email communications
• Phone conversations
• Project consultations
• Website analytics and cookies

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide our publishing services
• To communicate with you about your project
• To process payments and invoices
• To improve our services
• To send you relevant updates and offers (with your consent)
• To comply with legal obligations

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

3.2 Limited Sharing

We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements
• To protect our rights and safety
• With trusted service providers who assist in our operations

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data
• Secure servers and networks
• Regular security assessments
• Limited access to personal information
• Employee training on data protection

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored on your device that help us improve your experience on our website.

5.2 How We Use Cookies

We use cookies for:

• Remembering your preferences
• Analyzing website traffic
• Improving website functionality
• Providing personalized content

5.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Your Rights and Choices

6.1 Access and Update

You have the right to:

• Access your personal information
• Update or correct your information
• Request deletion of your information
• Opt-out of marketing communications

6.2 Contact Us

To exercise these rights, please contact us using the information provided at the end of this policy.

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on our website
• Sending you an email notification
• Updating the "Last updated" date

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect
• The right to delete your personal information
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your rights

13. GDPR Compliance

If you are in the European Union, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to data portability
• The right to restrict processing
• The right to object to processing
• The right to withdraw consent

14. Contact Information

14.1 Data Protection Officer

For privacy-related inquiries, please contact us at privacy@penguinnbook.com